Refund Policy

Returns, Refunds, Cancellations & Exchanges – Babyeshop

At Babyeshop, customer satisfaction is our priority. We are committed to providing a smooth, transparent, and fair resolution process for returns, refunds, cancellations, and exchanges.

Please read this policy carefully before placing your order.

Step 1: Raise a Return or Replacement Request

If you receive a wrong, damaged, defective, or incomplete product, you may request a return or replacement within 7 days of delivery.

For damaged, missing, or defective items, the issue must be reported within 48 hours (2 days) of delivery.
Requests raised after the specified timeframe may not be accepted.

To initiate a request, please contact our support team with:

Order ID
Registered mobile number
Clear images of the product (if damaged/defective)

Step 2: Request Review

Our team will review your request within 2 working days.

Eligibility will be determined based on:

Product condition
Supporting evidence (images/videos if required)
Compliance with return guidelines

Step 3: Reverse Pickup

Once your request is approved:

A reverse pickup will be arranged through our courier partner.
You do not need to ship the product yourself unless specifically instructed.
Ensure the product is properly packed in its original packaging with tags intact.

Step 4: Product Inspection & Resolution

After the product is received at our warehouse, it will undergo a quality inspection.

Based on inspection results, we will proceed with:

Replacement, or
Refund (if replacement is unavailable)

Replacement & Exchange Policy

Once your request is approved:

Pickup will be scheduled
After inspection, replacement will be dispatched

If the item is out of stock, you may choose:

A full refund, or
Exchange for a similar product (subject to availability)

Replacement & Exchange Delivery Timeline

Replacement dispatch: 2–4 business days after successful inspection
Delivery timeline: 5–7 business days, depending on your location

Delivery timelines may vary during festivals, sales, or unforeseen delays.

Returns / Replacements Will Not Be Accepted If:

The product has been used, washed, altered, or damaged
Original tags, packaging, or accessories are missing
The request is made after 7 days of delivery
Damage or missing item is reported after 48 hours
The product shows signs of wear, stains, perfume, or deodorant marks

Non-Returnable / Non-Refundable Items

The following items are not eligible for return, replacement, or refund unless defective or incorrect:

Innerwear and intimate baby products
Socks and personal wear accessories
Hygiene or personal care products once opened
Products marked as “Final Sale” or “Non-Returnable”
Gift cards, vouchers, and promotional items
Customized or made-to-order products

These items will be clearly marked on the product page.

Order Cancellations

Orders can only be cancelled before dispatch
Once shipped, cancellation is not possible
If cancelled before dispatch, the refund will be processed to the original payment method

Refund Process

For Prepaid Orders

Refunds will be credited to the original payment method within 3–5 business days after approval.

Refund Timelines

Cancelled Orders: 3–5 business days
Returned Orders: 7–10 business days after pickup and inspection

Note: Banks may take additional time to reflect the refund.

Partial Returns

Customers may return one or more eligible items from an order, provided each item meets the return conditions.

Contact Us

For any assistance regarding returns, refunds, exchanges, or cancellations:

Email: support@babyeshop.in